The Local Government & Social Care Ombudsman has just released a case concerning the failure of six different care providers over one year to provide the assessed care and support needed for a man in supported living. The Ombudsman stated: ‘The Council commissioned six different care providers to support Mr Y in 2023, and Miss X has raised concerns about all of them. In the majority of cases Miss X has reported that the carers do not carry out the required personal care, in particular washing or assisting Mr Y to shower, and that carers do not stay for the allocated time. It is concerning that despite repeatedly changing care providers Mr Y did not consistently receive a care package that met his needs.’
In addition, the Ombudsman stated: ‘The same failings in care appear to have followed on from one care provider to the next. And there is no evidence the Council has taken action identify why, or to address this.’
Council was ordered to pay £1,200 to the man concerned and his mother (who complained on his behalf)
Download from: https://www.lgo.org.uk/decisions/adult-care-services/assessment-and-care-plan/23-012-868
Edge Training run a wide range of courses on the Care Act. Our next Event is Introduction to the Care Act - 12 November 2024 If you would like to enquire about commissioning us Care Act training, please email admin@edgetraining.org.uk or call 07825 731139.
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